Ticketmaster UK have admitted British customers may have had their credit card data stolen in a security breach that could have affected up to 40,000 people.
The company says it 'identified malicious software' on a third party product on Saturday, but did not reveal the breach until today.
The firm said it disabled the software as soon as it realised what had happened, but did not say why it did not disclose the breach until now.
The hack affects UK transactions between February and June 23 this year and 'international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018.'
Ticketmaster is advising all customers to reset their passwords and is offering all clients a free one-year identity monitoring service.
Ticketmaster UK have admitted customers may have had their credit card data stolen in a security breach that could have affected up to 40,000 customers
A dedicated website has been set up to deal with issues related to the data breach
Disney on Ice UK tour is one event Ticketmaster event that could have resulted in customers' credit card details being hacked
A statement on a dedicated website set up after the breach reads: 'On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.
'As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
'Less than five per cent of our global customer base has been affected by this incident. Customers in North America have not been affected.
What to do if you have been affected by the Ticketmaster UK security breach Malicious software on a third-party product used by Ticketmaster UK could have affected up to 40,000 of its customers. The security breach specifically affects UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 and international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018. If you have not received an email from Ticketmaster, the company do not believe you have been affected based on their investigations. As a precautionary measure, all notified customers will need to reset their passwords when they next log into their accounts Ticketmaster are also offering customers a free 12 month identity monitoring service with a leading provider. The ticket seller recommends you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies. Source: Ticketmaster UK
'As a result of Inbenta's product running on Ticketmaster International websites, some of our customers' personal or payment information may have been accessed by an unknown third-party.
'We have contacted customers who may have been affected by the security incident. UK customers who purchased, or attempted to purchase, tickets between February and June 23, 2018 may be affected as well as international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018.'
A spokesman for the National Cyber Security Centre (NCSC) said they are aware of the breach.
They said: 'We are aware of a cyber incident affecting Ticketmaster. The NCSC is working with our partners to better understand the incident.'
Furious customers took to social media to express their concern about their personal data.
One wrote: 'Stressing like hell about the @TicketmasterUK hack. Luckily I never save my bank/credit card details on sites.
'Still changed my password thou and made sure my purchased tickets were still there.'
Another posted: 'Never thought that buying something (concert ticket) on ticketmaster UK would be dangerous... Regrettably for me it was.'
The Ticketmaster hack comes less than two weeks after Currys PC world and Dixons Travel customers found out their data had been accessible to hackers for as long as a year.
Unbeknown to electronics giant Dixons Carphone, hackers were able to steal the bank details of 5.9million payment cards and the personal data records of a further 1.2million.
The major data breach involved shoppers at Currys PC World and Dixons Travel but bosses insist there is no sign of any related fraud.
Access was also gained to non-financial personal data, such as addresses, names and email information.
Last Saturday, Ticketmaster UK found malicious software on a customer support product that had accessed a small percentage of customers’ data. Ticketmaster says it contacted the customers who were affected, which were “less than 5 percent of our global customer base.”
The software was found on a customer service product supplied by an external company called Inbenta Technologies. Ticketmaster found that the software caused an unknown third party to receive customer data, including names, mailing addresses, email addresses, phone numbers, payment details, and Ticketmaster logins. It then disabled the Inbenta product on all its websites, including Ticketmaster International, Getmein!, and TicketWeb.
The data breach affected international and UK customers but no one in North America
The data breach affected some international customers (but none in North America) who bought or tried to buy tickets between September 2017 and June 23rd. It also affected UK customers who bought tickets between February and June 23rd.
Affected customers should reset their passwords. Ticketmaster is offering a free 12-month service that will monitor instances of identity theft for those customers.
Ticketmaster says on its security page: “If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.” It’s currently investigating how the breach occurred with forensics and security experts, and working with credit card companies, banks, and the local authorities.
Ticketmaster has admitted that it suffered a malware attack which means users who bought or tried to buy tickets through its website could have had their credit or debit card data stolen.
Tens of thousands of UK users are thought to have been affected.
Malicious software was found inside third-party software created by Inbenta Technologies but running on Ticketmaster's site, the latter firm admitted, adding that customers’ “personal or payment information may have been accessed” by unknown figures over a period of months.
The software in question was live on Ticketmaster International, Ticketmaster UK, GETMEIN! and TicketWeb, the company said in a warning to customers.
It said: “Forensic teams and security experts are working around the clock to understand how the data was compromised. We are working with the Information Commissioner’s Office, as well as credit card companies, banks and relevant authorities.
“If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.”
UK customers may have been affected between February and June 23, Ticketmaster said in a statement.
International users who have used the site since last September could also have had their data taken.
North American customers were not involved but the apparent hack affected a significant number of people worldwide – “less than five per cent of Ticketmaster’s global customer base”, according to the company.
Fewer than 40,000 customers in the UK have been directly affected by the data security incident, a source familiar with the matter told the Reuters news agency.
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Users should reset their passwords, Ticketmaster said.
It added: “We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank and any credit card companies.”
Alex Neill, Which? managing director of home products and services, said: “Many thousands of customers will be seriously concerned about this latest data breach.
"Those who believe they may be affected should keep a very sharp eye on any accounts linked to their Ticketmaster logins, and be wary of suspicious emails or messages from fraudsters.
"Ticketmaster users whose data might have been compromised should change their password, and if they use that password on any other website, change it there too.”
The Independent has contacted Inbenta Technologies for comment.
The company reports it has "identified malicious software on a customer support product" hosted by a third-party tech supplier.
Ticketmaster UK says personal information and credit card data from customers in Britain and other countries may have been stolen in a security breach.
The company says it has "identified malicious software on a customer support product hosted by Inbenta Technologies," a third-party tech supplier.
Ticketmaster says it disabled the affected product as soon as it discovered the problem on Saturday. It didn't say why it did not disclose the breach until Wednesday.
The ticket-seller says "some of our customers' personal or payment information may have been accessed by an unknown third-party." The breach affects U.K. transactions between February and June 23 and "international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018."
According to City A.M., U.K. customers of GETMEIN! and Ticketweb were also subjected to the data breach.
North American customers are not affected and, according to a spokesperson, overall less than 5 percent of the company's global customer base has been affected by this incident.
Ticketmaster UK has set up a webpage for users to find more information about the breach. The security page says the company has contacted everyone who was possibly compromised by the incident and says “If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.”
Those who were contacted could have had their name, address, email address, telephone number, payment details and Ticketmaster login details compromised by the "malicious software."
"Forensic teams and security experts are working around the clock to understand how the data was compromised," the Ticketmaster spokesperson adds. "We are working with relevant authorities, as well as credit card companies and banks."
While the company investigates the cause of the breach, Ticketmaster is encouraging all compromised customers to reset their passwords as a cautionary measure and offering impacted customers a free 12-month identity monitoring service with a leading provider. More information on the how to sign up for the monitoring service can be found on the security webpage.
