Netflix has been hit by a major outage that stopped it working around the world.
Viewers found themselves unable to watch any films or TV on the site. Instead, all that appeared was an error message.
"Netflix error: this title is not available to watch instantly," showed up instead of the video that users had requested. That happened on both the app and the website.
12 useful Netflix features you need to know + show all 12 useful Netflix features you need to know 1/12 Secret codes Netflix has a staggering number of hidden sub-genres, which you can unlock with special codes. You can browse the codes at http://ogres-crypt.com/public/NetFlix-Streaming-Genres2.html. When you find the one you want, paste it at http://www.netflix.com/browse/genre/CODE (replacing “CODE” with the right combination of numbers). Unfortunately, this is only possible on the Netflix website. 2/12 New features Everyone likes getting early access to new features for things they love, and Netflix lets you do just that. All you need to do is go to your Account page and select Test Participation. 3/12 History We all have our guilty pleasures, though some are guiltier than others. If you really don’t want other people to find out what yours is, you can delete it from your viewing history by visiting Netflix’s Viewing Activity page, which you can find in the Account menu. 4/12 Rogue users The Viewing Activity page has an option called See Recent Account Access, which shows you information about your account, such as when it has been used, on what device and where. If you spot any rogue-looking activity, you can knock anyone who isn’t supposed to have access to your account off your account, by going back to your Account page and selecting Sign Out of All Devices. 5/12 Ratings Unless you’re binge-watching a series and therefore don’t care about anything else Netflix has to offer, suggestions are important. You can help Netflix improve the recommendations it gives you by actually rating the things you watch. If you hate a film, tell Netflix you hate it. If you love it, say you love it. This tiny bit of extra effort will soon pay off. 6/12 Manual ordering If you’re not convinced by the suggestions Netflix automatically adds to your My List section, you can choose to manually order suggestions instead by visiting netflix.com/MyListOrder. 7/12 Downloads Netflix pleased a lot of users when it added the ability to download shows for offline viewing. As well as helping yu save mobile data, it’s great for when you’re stuck on a plane or somewhere with terrible reception. Find out what films and TV shows are available to download by opening the menu and selecting Available to Download. 8/12 Keep an eye on your data Phone, computer and TV screens are constantly improving, so it’s worth checking your Playback Settings (in your Account page) to ensure you’re watching Netflix in the best quality you can. On the other hand, however, sometimes your web connection can’t keep up. Because nobody likes buffering, you can make a compromise by lowering the playback quality. Doing so could also help you save data if you’re on a limited plan. Low quality burns through roughly 0.3GB of data per hour, Medium burns through roughly 0.7GB per hour and High gets through roughly 3GB per hour for HD content, and roughly 7GB per hour for 4K content. 9/12 Switch browsers Google Chrome may be the most popular web browser in the world, but it isn’t great for watching Netflix on - the crown belongs to Microsoft Edge. Believe it or not, Netflix even looks better on Internet Explorer than it does on Chrome. The maximum resolution you can watch Netflix on differs depending on which browser you use. You can go up to 4K on Microsoft Edge, up to 1080p on Internet Explorer and Safari, and up to 720p on Google Chrome, Mozilla Firefox and Opera. 10/12 Clearer subtitles You can customise the appearance of subtitles on Netflix to make them easier to read or slightly less prominent - whatever suits you. Go to Subtitle Appearance in your Account menu and play with font, colour, text size and even shadow effects. 11/12 Requests Netflix is constantly refreshing its line-up, but there’s always going to be something you want to watch that isn’t available. You can request a TV show or film by visiting help.netflix.com/en/TitleRequest. It’s an outside shot, but it’s worth a try. 12/12 The end If you decide to cancel your Netflix subscription early, your Viewing Activity, recommendations and ratings will still be saved for 10 months. That essentially means there’s nothing to lose from closing your account down temporarily - you can pick up where you left off as soon as you resurrect it. It’s a good option to have if you’re about to go on holiday for a while or decide that you need to cut down on the amount of Netflix-bingeing you’ve been doing.
The company's official customer service Twitter account posted to confirm it knew about the problems.
"We are aware of members having trouble streaming on all devices," it wrote. "We are investigating the issue and appreciate your patience."
Netflix's status page – which is supposed to show when the site is broken – also broke, and was failing to load. But the website Down Detector showed a huge spike in issues, coming from around the world.
The site rarely breaks. But since it is used by millions of people around the world, even the briefest outage can cause huge problems.
People undergoing those problems took to Twitter to complain about the site and to joke that they now had nothing to do.
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11 June: Problems at Netflix
Netflix is having issues since 5:41 PM EDT. Are you also affected? Leave a message in the comments.
Hundreds of Netflix users have been left unable to use the video streaming site today after it reportedly went down.
Users across the world took to social media to vent their frustration over the entertainment service’s failure.
Taking to Twitter, several users complained that they could not access videos on the subscription-based service.
One user exclaimed: “NETFLIX IS DOWN. THIS IS NOT A DRILL.”
The streaming service is 'aware' of the problem and has asked for patience
When trying to access Netflix, the streaming service is currently displaying an error message for users.
It reads: "Netflix error: this title is not available to watch instantly.”
In response, the company tweeted: “We are aware of members having trouble streaming on all devices.
“We are investigating the issue and appreciate your patience.”
It is currently unclear what is causing the service's outage.
